Returns & Refunds

At Springes Store Online, we aim to ensure you are completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.

1. Returns

Eligibility for Returns:

• Items must be returned within [X] days of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:

• Customized or personalized products.
• Clearance or final sale items.
• Items damaged due to misuse or mishandling by the customer.

Return Process:

1. Contact our customer service at [insert email] or [insert phone number] to initiate the return process.
2. Provide your order number and details of the item you wish to return.
3. We will provide you with instructions on how to send the item back.

Return Shipping Costs:

• Customers are responsible for return shipping fees unless the item is defective or we made an error with your order.
• We recommend using a trackable shipping method to ensure safe delivery.

2. Refunds

Refund Eligibility:
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, your refund will be processed.

Refund Method:
Refunds will be issued to your original payment method. Please allow [X] business days for the refund to appear in your account, depending on your payment provider.

Partial Refunds:
In some cases, only partial refunds may be granted, such as for items not in their original condition or missing parts for reasons not due to our error.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [X] days of delivery. Provide photos of the damaged item and packaging, and we will arrange for a replacement or refund at no additional cost to you.

5. Contact Us

If you have any questions about our Returns & Refunds Policy, feel free to reach out to us